Delivery of the tickets:
The Tickets are delivered via email, so make sure you provide a valid email address. Once you receive the (PDF format) ticket you need to print it and bring it with you at the venue.
Tracking your order
How long will it take for the package to arrive?
Credit/debit card orders are sent out within 2 business days. For bank transfer orders, the delivery time starts after the payment is processed.
All orders placed before 12:00 CEST are shipped on the same day. Orders placed after 12:00 CEST will be shipped the next business day.
In case of using PayPal eCheck payment, the order we'll be shipped once we receive the payment confirmation from PayPal.
How much is the shipping tax?
Shipping taxes are displayed on the product page. If the package is too big, the taxes are calculated and displayed in your Shopping Cart before you place an order.
Can I choose when to receive the product?
Yes, when you place an order you can specify the delivery info in the "Additional order details" before completing the order.
What happens if I’m not at home when the package arrives?
If you're not present when the courier attempts to deliver the package, you will be contacted by phone to set a new delivery time.
Last update: 02.07.2015